Apple has recently launched a repair program for iPhone 7 devices that are impacted by an ongoing bug, which has caused them to have no available service even though cellular coverage was available. Apple informs that this has been caused due to a component which has failed on the main logic board.
This problem affects quite a small percentage of iPhone 7 devices, causing them to display ‘No Service’ message instead of properly connecting to the available cellular network.
Customers who are currently experiencing this issue will be receiving a free device repair from the company, and for all those who have already paid for repair are eligible for reimbursement. Apple will soon be sending out emails to the customers, who may have previously paid for a repair related to this particular problem, in order to offer them a refund. However, if you have not yet received an email, the company on its official blog asked its customer to get in touch with them.
Apple informed that the affected units were manufactured between September 2016 and February 2018. They were sold in China, Hong Kong, Japan, Macao and the United States. The model numbers which are impacted by this particular hardware failure includes A1660, A1780 and A779. Users can now easily check the model number on the back of the device that they are using.
The first hint of this bug came in early September 2016, when Apple had launched an investigation into iPhone 7 devices which were displaying ‘No Service’ message after the customers activated and then disabled the Airplane Mode.
This repair program from Apple is only available for iPhone 7 and the company will go on to examine all iPhones prior to the service so as to verify that the particular iPhone in question is impacted by the bug and is eligible for repair. The company also states that the devices with other damages, such as a cracked screen, will have to address those problems before the ‘No Service’ bug can be fixed.
Customers whose devices need this repair should contact an Authorized Apple Service Provider, visit an Apple retail store, or get in touch with Apple support. The company will be sending all iPhones 7 models that need to be repaired to an Apple Repair Center.
The new iPhone 7 repair program will cover the affected iPhone 7 devices for two years after the first retail sale of the unit.